“Well, this hasn’t worked!”
Oh no!
A dissatisfied-sounding customer at the very start of their final session with me.
What to do?
An earlier version of Giles might have got quite up in his head about that one. Taken it personally. Messed up the rest of the session, trying to persuade or cajole or reason.
These days, I’m just curious.
“Fascinating! What is it that looks like it hasn’t worked? What was supposed to happen?”